TERMS AND CONDITIONS
To download our Terms and Conditions in PDF format please click here 


QUALITY MANAGEMENT STATEMENT 

Office Problems Solved is committed to providing the highest possible quality of service to all our existing and future customers as well as building and maintaining strong relationships with our suppliers.

This is achieved by excellent teamwork throughout the organization. With direction from the Managing Director, staff at all levels are valued which encourages dedication and a commitment to a continuous improvement environment.

We consistently monitor and analyze our resources and activities as each play a crucial role in our process to ensure we achieve our high standards of effectiveness and efficiency. This process begins with our Marketing and is supported by our Design and Quotation, Manufacturing, Delivery and Installation, After Sales Care, and Invoicing departments.


ENVIRONMENTAL POLICY

Office Problems Solved is committed to minimise the environmental impact of its activities. Our aim is to achieve this through a programme of continuous improvement.

Our Commitments:
· Minimise waste by evaluating operations and ensuring they are as efficient as possible.
· Source and promote a product range to minimise the environmental impact on production.
· To reuse and recycle materials wherever it makes commercial sense to do so.
· To promote paperless trading and communication with suppliers and customers.
· To encourage staff to reuse or recycle the materials rather than dispose to landfill.
· To encourage customers wherever possible to separate recyclable, reusable materials.


EQUALITY AND DIVERSITY POLICY 

It is the policy of Office Problems Solved Seating Ltd ("the Company") to treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.

The policy applies to recruitment and selection, terms and conditions of employment, including pay, promotion, training and transfer, and every other aspect of employment.

The Company will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

The Company is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. The overall responsibility for the policy lies with Adrian Burge, Managing Director]. However, all staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.


PRIVACY POLICY

The Company takes the privacy of our subscribers very seriously. Please read the following policy to understand how we will treat your personal information when you use our site. If you have submitted your e-mail address, we may use that information only to provide you with e-mail bulletins and other e-mail alerts letting you stay up-to-date with special offers and any other pertinent information about our activities. We do not sell, rent or trade your personal information to third parties without your consent or allow third parties to do so, except as required by law.

By disclosing your e-mail address to us using this website, you consent to the collection, storage and processing of your personal information by in the manner set out in this Privacy Policy. If you have any questions or concerns about the information we hold about you, you can also email us at sales@officeproblemssolved.com.

Your privacy and confidentiality is important to us. The Company takes all reasonable precautions to protect all personal data, however we cannot be held responsible for loss or misuse of data by unauthorised persons.


CORPORATE SOCIAL RESPONSIBILITY POLICY

Office Problems Solved takes seriously their actions and responsibilities for their employees, customers, suppliers and the community whilst taking account of the economic, social and environmental impacts of its operations. 

Ethical Issues
Office Problems Solved supports a culture of openness, trust, and integrity in all their management and business practices. We are committed to protecting employees, partners, customers and the company from illegal or damaging actions by individuals, either knowingly or unknowingly.

Environmental Aims
Office Problems Solved is committed to minimise the environmental impact of its activities.  Our aim is to achieve this through a programme of continuous improvement.

Social and Community Activities
Office Problems Solved has been associated with New Future’s Nepal Charity (1098661) since 2008; helping to raise essential funds through charity treks in the region and helping to change the lives of orphaned and disabled children and adults in Nepal.

Business Relationships
Suppliers can expect that they will be treated ethically by all employees of Office Problems Solved, in a manner which is transparent and legal at all times.

This policy applies to all individuals who are employed by Office Problems Solved, whether in a permanent or temporary capacity or working on behalf of Office Problems Solved as contractors.


COOKIES
A cookie is a small file of letters and numbers which allow web applications to respond to you as an individual by gathering information about your likes and dislikes and remembering information about your preferences.

The cookies we use are “analytical” cookies.  They allow us to recognise and count the number of visitors and to see how visitors move around our site when they’re using it.

We operate an ‘implied consent’ policy which means by continuing to use our website that you are agreeing to the use of these cookies. If you are not happy, then you should either not use this site, delete our cookies once you have visited the site, or browse the site using your browser’s anonymous usage setting i.e. “InPrivate” for Internet Explorer.

You can choose to accept or decline cookies, through your browser settings. You can also delete cookies that have already been set.


HEALTH AND SAFETY

We are committed to high standards of health and safety and are members of Citation Plc.

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